With Christmas fast approaching, we want to make sure that all our alarm users know when they can reach us. Please see our Christmas opening hours below.
LifeConnect24 Response Team Operating Hours
First of all, we want to reassure you that our Emergency Response Centre is open 24 hours a day, 365 days a year. Therefore, we will be open throughout the whole Christmas period to answer emergency calls from our alarm users, including Christmas Day and New Year’s Day. Giving you unparalleled peace of mind this festive season, enjoy your celebrations knowing our team will always be there when you need them.
Customer Service Team: Christmas Opening Hours
Up until 24th December, the Lifeline Customer Service Team is available 24 hours a day. Below, you can find our Christmas opening hours for 2022.
24th December: 7am – 6pm
Christmas Day: Lines Closed
Boxing Day: 9am – 8pm
27th – 30th December: Normal Service
New Year’s Eve: 7:30am – 8pm
New Year’s Day: 8:30am – 10pm
2nd January: Normal Service
Stay Safe This Christmas With LifeConnect24
As we come to the end of another year, we want all our customers to continue to feel safe and supported at home. If you have any questions about your Lifeline alarm service, please don’t hesitate to get in touch.
If you know someone else who might benefit from a Lifeline personal alarm, why not refer them? Both you and the person you refer will receive a £15 M&S voucher!
Call 0800 999 0400 to find out more about our personal alarms, including our fall detector plan.
From all of us here at LifeConnect24, we’re wishing you and your loved ones a safe and happy Christmas and a wonderful New Year.
Hi. I am interested in the Lifeline for my nearly 90 year old aunt who has mixed dementia. She is currently in hospital after a fall and we are awaiting a care package to be put in place prior to her discharge. The Lifeline has been mentioned by the assigned social worker. It would appear that it is cheaper for me to purchase this direct from yourselves rather than allow the NHS and local council to set it up. Am I allowed to refer her ? Your web pages seem to suggest I am. Correspondence and contact would need to come through me as my aunt is currently not able to make any decisions etc. She lives alone so this, along with carers looks like a good thing to have. Kind regards Maxine L Pearson
Hi Maxine, Thank you for your comment. You’re right – the Lifeline alarm can be a great option for those returning home from hospital. You can purchase the alarm on your aunt’s behalf or make a referral using our referral form. If you have any other queries, please don’t hesitate to give our customer service team a call. Best wishes, LifeConnect24